Can a Property Manager Deny Pets? What Every Landlord and Tenant Should Know
For renters who consider their pets part of the family, one of the first questions when house hunting is: Are pets allowed? On the flip side, landlords and property managers often wonder how much control they have over pet policies—and whether they can deny pets altogether. The answer is: Yes, but with a few important exceptions.
Understanding Pet Policies
Property managers and landlords generally have the right to set the rules when it comes to pets on a rental property. This includes:
Prohibiting pets entirely
Allowing certain types or sizes of pets
Limiting the number of animals
Charging pet deposits or monthly pet rent
These rules are typically outlined in the lease agreement and must be applied consistently to all tenants to avoid discrimination claims.
When You Can Deny Pets
Non-assistance animals – If the animal is not a legally recognized service or support animal, property managers have broad discretion to deny pets based on breed, size, or property type.
Safety or property concerns – If a pet poses a legitimate risk to others or causes damage to the unit, it can be denied or removed.
Community or HOA rules – Sometimes, external regulations may restrict pets on the premises, especially in condominiums or communities with governing associations.
When You Cannot Deny an Animal
Federal law makes clear distinctions when it comes to service and support animals:
Service Animals (under the ADA): These are dogs (and in some cases, miniature horses) that are individually trained to perform tasks for individuals with disabilities. Property managers cannot deny a service animal, even in a no-pet property.
Emotional Support Animals (ESAs): Under the Fair Housing Act (FHA), tenants can request a reasonable accommodation for an emotional support animal. While documentation is required, property managers must consider the request and cannot charge pet fees or deposits for ESAs.
Denying a qualified service or support animal may be considered discrimination under federal law, even if a “no pets” policy is in place.
Best Practices for Property Managers
Have a clear, written pet policy in every lease.
Screen pets thoroughly—ask for vet records, references, and photos.
Know the laws—understand the ADA and FHA requirements regarding assistance animals.
Document everything—keep records of all requests, denials, and communications regarding pets or assistance animals.
Be consistent—applying pet rules inconsistently can open the door to legal issues.
Final Thoughts
Yes, property managers can deny pets—but with important exceptions that protect tenants with disabilities. Setting a clear policy, staying compliant with federal laws, and communicating openly with tenants are key to managing pet-related issues professionally.
At PMI Midwest, we work with both owners and tenants to ensure expectations are clear from day one. Whether you're a landlord looking to set up a pet-friendly property or a tenant navigating the rules, we're here to help guide the process smoothly and legally.
