Owner Resources

Frequently Asked Questions

• What type of reports do I get and how often?

  Reports are on-demand as well as sent out monthly. We can customize them to your needs and wants. Just let us know what you would like to see to better help preserve your asset and maximize your income.

• How soon can you start managing my property?

  Immediately! We will help analyze your investment, make recommendations, and move as quickly as you would like. We can also help you plan for the future.

• Do you have electronic and automated systems set up?

  Yes. PMI Midwest uses fully integrated electronic systems to streamline operations for both owners and tenants. We offer secure online portals for owners and tenants, an entirely digital application and leasing process, automated marketing syndication across major platforms, and self-showing technology using secure lockboxes. Tenants can pay rent online, set up automatic payments, and submit maintenance requests 24/7. Our maintenance system also allows tenants to communicate directly with vendors via phone, email, or text to coordinate repairs efficiently.

• Who holds the security deposits?

  All security deposits are held by PMI Midwest in a federally compliant, dedicated trust account.

• What is your philosophy on repairs and replacement? Do you try to find the least expensive solution or do you prefer a more expensive option to create a repair or replacement will last?

  Our approach is to provide options. We evaluate both cost-effective repairs and long-term replacement solutions, then present those options to our owners. For example, if a 10-year-old dishwasher needs a $350 repair and a new unit costs $500, we’ll share both paths and help our owners decide what’s best based on the age of the appliance, long-term value, and their specific goals.

• During the pandemic, how successful have you been at rental collection?

  PMI Midwest remained highly successful in rent collection throughout the pandemic. We took a proactive approach—communicating consistently with both tenants and owners, offering structured payment plans, and securing signed payment agreements. Our goal was to find collaborative solutions that worked for everyone involved, and our strong relationships helped us navigate that time effectively. It was a time where we all (tenant, owner and management company) had to come together and find a solution that worked for all parties.

• When do you suggest that I have an occupied property evaluation performed by your office?

  PMI Midwest recommends conducting an occupied property inspection at least every six months. These evaluations help ensure the home is being properly maintained and allows us to address potential issues early.

• Does your office solely decide on the price of the rent or is it something we work on together?

  Rent pricing is a collaborative process. PMI Midwest provides a detailed market analysis using advanced tools and our extensive local expertise. We then work with the owner to determine the rent amount that aligns with their investment strategy and goals.

• If I am purchasing a property with a resident already in place, how would the transfer of the documents and funds look?

  PMI Midwest makes this process smooth and hassle-free. After a simple introduction to the current property manager, we handle the entire transition—gathering lease agreements, payment histories, and other key documents. Everything is securely uploaded to your owner portal for easy access and transparency.

• How many evictions do you have each month?

  Evictions are rare within our portfolio. On average, PMI Midwest maintains an eviction rate of less than 2% across all properties under our management. Our thorough screening process and proactive tenant communication contribute to this strong record.

• What is the average length of time a resident stays in a property once your team places them in the home?

  On average, residents placed by PMI Midwest stay in their homes for just over 3 years, reflecting our careful tenant placement and focus on long-term satisfaction.

• How do you screen prospective residents?

  PMI Midwest follows a rigorous screening process designed to protect your investment. We verify employment and rental history, run a full credit report, conduct a nationwide criminal background check, and confirm applicant identity through advanced verification tools. We believe thorough screening is one of the most critical components of successful property management—and we invest the time and resources necessary to do it right.

• How do you handle maintenance requests from residents?

  Maintenance is a cornerstone of quality property management. Residents can submit maintenance requests through their online portal, by phone, email, or even text. We first assess whether the issue can be resolved remotely by walking the resident through troubleshooting steps. If the issue requires in-person attention, we schedule a timely visit to assess and resolve the problem as quickly and efficiently as possible.

• Do the damage costs charged to the Resident at move-out include all repairs, damage fees, and maintenance that the Resident is responsible for?

  Yes. At move-out, we assess and document the condition of the property through detailed inspections and photos. Any tenant-responsible repairs, damages, or outstanding maintenance issues—along with any unpaid rent—are charged accordingly and itemized for transparency.

• Do you have any resident fees that are charged during the occupancy? Yes. If so, are they shared with the owner?

  Yes, PMI Midwest does charge certain resident fees during the lease term. Depending on the nature of the fee, it may be shared with the property owner. If the fee is associated with an added-value service provided directly by PMI Midwest to the resident, it may be retained by our office.

• The current resident lease is currently in a month to month status. Do you recommend negotiating a lease with the tenant?

  This depends on the specific situation. While we generally recommend securing a 12-month lease for stability and predictability, there are scenarios where a month-to-month lease may be appropriate. We evaluate each case individually and will advise you based on your goals and the tenant’s circumstances.

• Can you assist in utility setup for my property? If yes, what if any cost is associated with this service?

  Yes, PMI Midwest will coordinate the utility setup for your property as part of our full-service management offering. There is no additional charge for this service—it’s included in our management agreement to make onboarding as seamless as possible for property owners.